Privacy


PRIVACY POLICY NOTIFICATION & UPDATE

 

Here at Paper & Cloth we take your privacy very seriously, and are committed to ensuring customer satisfaction. Interested in how, why and what we do with the information gathered about our customers? Well, you are in the right place!

If we change our Privacy Policy for the site, we will post the revised Privacy Policy here so that you will always know what information we gather and how we use it. Your continued use of the site (paperandcloth.co.uk) indicates your understanding & agreement to the Privacy Policy as posted below.

If you have any further questions or concerns regarding our Privacy Policies, don’t hesitate to contact us, we will be more than happy to help you.

 

CONTACT INFORMATION

 

By Post:

Paper & Cloth

433 Wellingborough Road

Northampton

England

NN1 4EZ

 

By phone: 

+44 (0)1604 779 029

 

By email: 

info@paperandcloth.net

 

 

INFORMATION WE NEED YOU TO PROVIDE

 

When processing your order or accepting our services we will have to ask you for certain personal information (name, company title, email address, postal address). We request your payment details when payments are due, (we only use BACS, IBAN and cheques) these transfers are executed securely via banks. However we do reserve the right to disclose information in order to comply with the requirement of law by court order, to prevent harm to persons or property, to fight fraud and credit risk reduction. If you have any questions regarding your payment data, please email info@paperandcloth.net

 

 

INFORMATION AUTOMATICALLY PROVIDED TO PAPER & CLOTH

 

We use cookies to better the users experience and personalise your visits to our website. Where applicable this website uses a cookie control system allowing the user on their first visit to allow or disallow the use of cookies on their device.

 

Cookies are small pieces of data that websites store on a device. Cookies can improve visitors browsing experience because they help websites remember preferences and understand how people use different features, like adding items to a basket or liking/sharing a blog post.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

 

This website and Paper & Cloth business management team uses a variety of services to help us streamline our business. This helps us be more organised and reactive within our industry. We want to try to better understand how our clients they use us as a business in order to provide a good service. The 3rd-party software providers are as follows;

 

Google:

Google are the go to people regarding understanding who, how and when interact with us as a business. We use the full business suite of google products.

Google Analytics which uses cookies to track visitor usage. You can read Google's privacy policy here for further information [http://www.google.com/privacy.html] and opt-out via the Google analytics opt-out browser addon [https://tools.google.com/dlpage/gaoptout/]

 

Pipedrive:

This is our content management system and sales tool where we store all client correspondence and activity regarding the needs and wants of our clients.

Pipedrive’s Privacy Policy describes the information that they gather on or through the Service, how they use and disclose such information, and the steps they take to protect such information. For further information go here [https://www.pipedrive.com/en/privacy]

 

MailChimp:

Industry standard company we use for all our email campaigns.

MailChimp takes data privacy seriously. This privacy policy explains who we are, how we collect, share and use Personal Information, and how you can exercise your privacy rights. For further information go here [https://mailchimp.com/legal/privacy/]

 

Squarespace:

We have been using squarespace for over 4 years now and are very happy with their services. Secure, with an elegant user interface Squarespace delivers what we need in a basic front of house website.

Squarespace Analytics is a reporting platform that gives us insight into how our site is performing. With Analytics, you can get a clear picture of your visitors and their behaviour through visual reports on statistics like page views, conversion, referrers, and popular content. For further information go here [https://support.squarespace.com/hc/en-us/articles/206544167]

 

Xero:

When it comes to accounting software I’m sure you have heard of Xero. We have been using Xero for over 11 years now and are happy with their service and level of security.

At Xero, we take privacy very seriously. We’ve updated our privacy policy (Policy) to ensure that we communicate to You, in the clearest way possible, how we treat personal information. For further information go here [https://www.xero.com/uk/about/terms1/privacy/]

 

Dropbox:

Used to store files from Adobe CC and information regarding client briefs and new work.

Here Dropbox describes how they collect, use and handle our information when we use their websites, software and services. For further information go here [https://www.dropbox.com/en_GB/privacy#privacy]

 

 

CONTACT & COMMUNICATION

 

When contacting us directly with questions/further information about the products/services we will do our best to answer any questions or queries you may have submitted. During this process we may ask for your permission to subscribe you to any email newsletter program the website operates, specifically if your question circles a service that the email newsletter relates to, but only if this was made clear to you and your express permission was granted when submitting any form to email process. Your details are not passed on to any third parties.

 

 

MARKETING COMMUNICATIONS

 

When interacting with us we may suggest you subscribe to our mailing list. The decision to do so is entirely of your own preference, the site user is under no obligation to do so. Our mailing list is used for the purpose of sending you announcements & studio news via email.

 

Subscribers are given the opportunity to unsubscribe at any time through an automated system, you will find clear instructions on how to do so at the bottom of each email.

 

Email marketing may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity will include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

 

You can request your data be removed by contacting us at: data@paperandcloth.net

 

By Post:

Paper & Cloth

433 Wellingborough Road

Northampton

England

NN1 4EZ

 

By phone: 

+44 (0)1604 779 029

 

By email: 

info@paperandcloth.net

 

 

ADVERTS AND SPONSORED/EXTERNAL LINKS

 

This website does not contain any sponsored links or adverts provided by a third party.

 

 

YOUR CONCERNS AND RIGHT TO ACCESS INFORMATION

 

The Act gives you the right to access information held about you at any time. Your right of access can be exercised in accordance with the Act. Any access request requires no fees, we will reply to you within 7 days, however you may have to wait up to 30 days to receive your personal data we hold.

 

If you have any concerns about your privacy or any queries regarding the Paper & Cloth privacy policy, or if you already have submitted information that you do not wish us to have or if you think that Paper & Cloth has data about you that you do not want us to use or that is incorrect please contact us at the address or email above. The information will be corrected as soon as possible or removed from our database as you request.

 

 

SOCIAL MEDIA PLATFORMS

 

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. You can do so by contacting us at:

 

By Post:

Paper & Cloth

433 Wellingborough Road

Northampton

England

NN1 4EZ

 

By phone: 

+44 (0)1604 779 029

 

By email: 

info@paperandcloth.net

 

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.